Shipping policy

Shipping

Last updated: 12 November 2026

Parcels leave from Opua, in the Bay of Islands, and go to delivery addresses anywhere in New Zealand. We do not ship offshore, to PO boxes, or to freight-forwarding depots.

Packing and dispatch

Orders are processed within 1-3 business days. A keyboard travels in its own carton inside a second one, because a keycap sheared off in transit is not repairable, and a mouse pad ships rolled in a tube rather than folded, so the stitched edge does not crease. Orders placed before midday on a business day usually leave that day; evening, weekend and public-holiday orders go out on the next business day.

Estimated delivery

Estimated delivery is 15 business days from dispatch. The window allows for courier volume, rural delivery rounds and the crossing to the far end of the country, and it is an estimate rather than a promised date. If the parcel has not arrived by the end of it, tell us and we will open an enquiry with the courier.

What delivery costs

Postage is estimated by distance: the delivery address and the packed weight of the order produce the figure, and it appears in full before you confirm payment. There is no minimum order value.

A parcel that never arrives

If tracking has not moved for several days, or the courier has recorded a delivery that did not happen, contact us within 7 days of the expected delivery date. We start a trace, keep you informed, and replace or refund the order if the parcel is confirmed lost.

A parcel that arrives damaged

Photograph the carton and the product before unpacking any further, and contact us within 48 hours of delivery. We replace or refund the item and cover the cost of sending the damaged one back.

Changing the address

Tell us before the label is created. Once a parcel is with the courier, the only option is a redelivery request, which usually adds several days to the estimate above.

HERISH SALEHPOUR
32 Broadview Road, Northland, Opua 0200, New Zealand
Email: contact@synethra.shop
Phone: +64 9 402 5558