Refund policy

Returns and refunds

Last updated: 12 November 2026

Anything bought from this store can be sent back within 30 days of the day it reaches you, and we refund what you paid for it. The one condition is that it comes back complete: a mouse with its receiver, a keyboard with its cable and keycap puller, a pad with the wrist rest that shipped with it.

Write to us first

Send the order number and one sentence about the problem to contact@synethra.shop. A reply will reach you within one business day with the Opua return address and a reference to put inside the parcel. Please wait for that reply: a parcel that turns up without a reference has to be matched to an order by hand, and that can add a week to the refund.

A faulty mouse or keyboard

A scroll wheel that jumps back a line, a left click that double-fires, a wireless dongle that drops out once an hour, a key that does not register — those are faults rather than a change of mind. Photograph or film the behaviour and we replace the unit or refund it, and we pay the return postage. The Consumer Guarantees Act 1993 applies in full and nothing in this policy reduces what it gives you.

What cannot come back

A mouse pad that has been cut down to fit a tray, a keyboard that has been opened to swap switches, or a charger with a bent pin is outside this policy. Wear from ordinary use is not a fault, but a switch that fails inside the first year usually is, so ask.

How long a refund takes

A return is checked within two business days of arriving in Opua. An approved refund goes back to the card or account that paid for it within five business days; the bank's own posting time is outside our control. Original postage is returned when the item was faulty, arrived damaged, or was not what you ordered.

Swapping rather than refunding

If you would rather have a quieter keyboard or a bigger pad, say so in the first email and we will hold the alternative while your parcel is travelling back, so the swap happens once instead of twice.

HERISH SALEHPOUR
32 Broadview Road, Northland, Opua 0200, New Zealand
Email: contact@synethra.shop
Phone: +64 9 402 5558